Customer Service & Shipping

We want you to love everything you buy from us, so please review our policies before making your purchase.

Product Availability
We're a small store, so we pride ourselves on excellent customer service. Pre-owned items are one-of-a-kind unless otherwise noted. Occasionally an item will sell in-store before we can remove it online. Although we work very hard to prevent this oversight, we're only human and cannot guarantee all items are available at time of purchase. 

If you have any questions about the availability of an item, please call 804.355.3517 (Monday-Friday, 10AM-6PM ET) or email

We accept all major credit cards. We do not accept Clover gift cards as online payment. Items are charged to your credit card when they ship. 

Sales Tax
We collect sales tax when shipping within Virginia. 

We process all orders within 48 hours. 

In-Store Pickup
We offer free, in-store pick up for local customers if collected within 7 days. 

All returns require prior approval and must be requested within 3 days of receipt. Send your request and reason to Returns must be unused with all tags attached. You are responsible for all return shipping fees. We encourage shipping with an insured carrier so you can track your package. Clover is not responsible for packages lost in transit.