Customer Service & Shipping

We want you to love everything you buy from us, so please review our policies before making your purchase.

Product Availability
We're a small store, so we pride ourselves on customer service. Products on this site are a sampling of what we carry in store. If you would like multiples of a new item or a print not shown, contact us so we can check our inventory.

Pre-owned items are one-of-a-kind unless otherwise noted. Occasionally an item will sell in-store before we can remove it online. Although we work very hard to prevent this oversight, we're only human and cannot guarantee all items are available at time of purchase. 

If you have any questions about the availability of an item, please call 804.355.3517 (Monday-Friday, 10AM-6PM ET) or email info@cloverkids.com.

Payment 
We accept all major credit cards. We do not accept Clover gift cards as online payment. Items are charged to your credit card when they ship. 

Sales Tax
We collect sales tax when shipping within Virginia. 

Shipping
We process all orders within 48 hours. Please call us to arrange international shipments.

In-Store Pickup
We offer complimentary in-store pick up for local customers if collected within 7 days. Bring a copy of your receipt, the credit card used and a photo ID.

Returns
All returns require prior approval and must be requested within 3 days of receipt. Send your request and reason to info@cloverkids.com. Returns must be unused with the original tags. You are responsible for all return shipping fees. We encourage shipping with an insured carrier so you can track your package. Clover is not responsible for packages lost in transit.